FAQ: Frequently Asked Questions

What has changed with the revised member portal?
How do I change my password?
What are the rules for password validation?
How do I find courses?
How do I register for a class/special event in this system?
What if my address or email changes?
When can I sign up?
How will I know if I get into a class?
Can a class be cancelled because of low enrollment?
How do I cancel my registration?
Can I receive a refund of my membership fee?
What if I cannot attend a course as planned and need to drop the course?
What if I want to add a course?
How do I drop a course?

When I try to register, the course search won't work
After I register, I get an email that doesn't list my requested classes. How do I get this information?
When I get to the priorities screen after I select the classes I want there is a number one already assigned to a class. Can I avoid having to change this assigned priority ?
When I register some courses display as request class and others as add to cart. What is the difference?
How do I become a new member?
What should I consider in setting priorities for my requesed classes?


What has changed with the revision to the member portal?

The class search box is now in the banner.


When you use "Add to Cart" to register for a class, you will no longer get a pop-up box saying the class has been added to the cart. Instead you will see the number of classes in the cart change on the "View cart" icon below the banner on the left side.



How do I change my password?
Once you have signed-in, click on “My Profile” in the left column. Click on "Edit Profile" at the top of the page.
Enter your new password next to “Password” and “Re-enter password”. The new password must be at least 8 characters long and contain a number and at least 2 of the following: an uppercase letter, a lowercase letter, and/or a special symbol.
Back to
top

What are the rules for ‘password validation'?
When a user types in a password, Augusoft will display the password strength to the user. In the ‘Create New Student Profile’ screen, the password strength will be displayed to the user as a colored image bar with text. 
 
·         An unsuccessful password will be labeled as 'Short' or 'Weak'.
 
·         A successful password will be labeled as ‘Good’ or ‘Strong’.
 
NOTE: Please be aware that passwords are case-sensitive.
 
Password Validation:
A user will be able to successfully create a password when:
  • Using a combination of upper and lower case AND a numeric
 
OR
  • Using single case (all upper or all lower), a numeric, and a special character
 
 AND
  • Password length is a minimum of 8 characters
  • Password is not part of user’s first name, last name, username or email address
 
Possible warning alerts:
  • The password length is ‘Too Short’
  • The conditions listed above are not met.
Back to top  


How do I find courses?
Click on "All Classes" on the left menu bar. You can choose to look at all classes, classes at at one of the campuses or look at the catalog.

Back to top

How do I register for a class/special event in this system?
When you find a class/special event you are interested in, use the "request class" button. Continue doing this for all classes/special events you wish to take. When you request your last class, click on prioritize in the pop up box. If you forget to click this option, you can select PRIORITIZE-FINALIZE on the left hand menu. You will then prioritize your classes and special events separately.

Back to top

What if my address or email changes?
After signing in, click on "My Profile"on the left menu bar. Click "Edit Profile" at the top of the page. You may then edit the fields. When you are finished, click "Submit" at the bottom of the page.

Back to top


 
When can I sign up?
Registration opens on the date shown in the catalog. Courses will remain open until the last day of the class as long as space remains available. Click on the open,  cancelled and changed courses link on the OLLI website

Back to top 

How will I know if I get into a class?
Once the lottery is run you will recive an email letting you know if you were enrolled.You can also click "Current Enrollments" on the left hand menu bar to see the status of your requested classes. If you register by mail, you will receive an email confirmation after we process your registration. If you do not have email, your confirmation will be mailed to you.
Back to
top 

Can a class be cancelled because of low enrollment?
If we have to cancel a class due to low enrollment, we will notify you by email as soon as possible before the class is scheduled to begin. 
Back to
top
 
 
How do I cancel my registration?
If you need to cancel your registration, you should call the office at 703-503-3384.  You are not able to drop classes online.
Back to
top 

Can I receive a refund of my membership fee?
Members may obtain a full refund of their annual dues if they apply in writing to the executive director before the beginning of the third week of classes of the first term of the year of enrollment or re-enrollment

Back to
top 
 
What if I cannot attend a course as planned and need to drop the course?
If you need to drop a course, call or email the office as soon as possible. Your seat will be filled from the waiting list, if applicable.
Back to
top 

What if I want to add a course?
Using your username and password, "Sign in" to the online registration system. Search for the course. It will display with either “Add To Cart” or “Waiting List”. If you click on “Add To Cart”, you will receive a confirmation email. If you click on “Waiting List”, you will be notified by email when a seat becomes available.
Back to top 

How do I drop a course?
If you wish to drop any classes, please email the office at: ollireg@gmu.edu or call 703-503-3384.  By formally dropping a class through the office, another member may be admitted from the waiting list. In order to better serve our members, you are encouraged to notify the office of a change.

Back to top 


When I try to register, the course search won't work
If your membership is expiring, you must renew before you register. To renew click on the "my profile-Renew" link on the left side menu bar. Then click the yellow "Purchase New Membership" button. Click the radio button next to the proper membershi
p for the next year and then click submit. On the next screen click

Review the information to make sure it is correct
Then click


Then enter your payment information and click "Process Payment". You will get a message that your membership has been successfully purchased. You can now go to  "View Course Offerings" on the left hand menu bar and search for classes. You can watch this video of the renewal process.
Back to top 
 
After I register, I get an email that doesn't list my requested classes. How do I get this information?
There are two ways to get this information: Sign into the member portal. On the left hand menu bar, you can either click “PRIORITIZE/FINALIZE” or click “Current Enrollments” and then click the “Requested Class/ Special Event” link at the top of the page. Either way, you will see your requested classes and the priorities you assigned.
Back to top 

 
When I get to the priorities screen after I select the classes I want there is a number one already assigned to a class. Can I avoid having to change this assigned priority ?
The system automatically assigns the number one priority to the first lottery class you request. If you start the registration process with your first priority, it will be correct on the priority screen.
Back to top 

When I register some courses display as request class and others as add to cart. What is the difference?

 
A. 'Request Class' is the button option for priority/lottery offerings. Most classes and events for which you register will be lottery offerings, meaning that classes are not assigned immediately but only after a lottery is run for enrollment at the end of the registration period. All lottery classes must be prioritized. After selecting ‘Request Class' at any time, you can confirm priorities and view lottery selections by clicking ‘PRIORITIZE – FINALIZE’ on the left hand navigation bar. If there is a fee, you will not pay it until you are selected for enrollment in the lottery
B. 'Add to Cart' is the button option for classes/events that are "first come, first served" offerings. If you choose “Add to Cart,” you must go to the shopping cart to complete enrollment in these classes. You will have to pay any fees as part of the process. Always click on the refund policy even if there is no fee.There are only a few first come, first served" offerings and most will be found under ‘Spotlighted’ courses. They include: Classes that are between term events and Special Meetings/ Social Events. Following checkout, all ‘add to cart’ classes will show up under the ‘Current Enrollments’ link on the left hand navigation bar under the ‘Enrolled Classes’ menu sidebar.
Back to top


How do I become a new member?
There are two ways to sign up for a new membership.
I. On the home page (Welcome to the Member Portal) click the green 'Join OLLI!' button or click 'Join OLLI!' on the left hand navigation bar. Click "sign up now". Use the drop down box for membership type to choose either a full year membership or an introductory membership. Then fill out the profile and click the submit button at the bottom.
2. Click the yellow "Sign In" button on the home page. Then click the yellow "Create New Profile" button. Choose "Create a Member Profile". Fill out the form and click the "submit" button at the bottom.

Then click


Then click

Then complete your payment information. You can now register for classes.
Back to top

What should I consider in setting priorities for my requesed classes?
Your chances of getting into a class are affected by the number of members requesting the class, the size of room and instructor limitations on class size.  Very popular classes, for example, will fill up with those who selected priority one or two for the class. Therefore in addition to your personal preference for classes, you should thnk about how likely the class is to fill up in deciding how to prioritize  your selections.
Back to top

  OLLI on Facebook          OLLI on You Tube